Terms of use

Effective date: January 09, 2024

We (the ThreadHeap team) a provider of downloadable and cloud-based applications under ThreadHeap brand name through Canva apps marketplace. Our basic service is free, and we offer paid upgrades for advanced features.

Terms of Service:

The following terms and conditions govern all use of the threadheap.com website (The Platform) and all content, services and products available at or through the website.The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, ThreadHeap's Privacy Policy and procedures that may be published from time to time on this Site by ThreadHeap (collectively, the 'Agreement'). Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to be bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by ThreadHeap, acceptance is expressly limited to these terms. The terms “you,” “your,” “yourself” shall also include your employees, agents, business representatives and any other individuals that you provide access to the Services through your Account (as defined below). You are responsible for ensuring that all persons who access the Services through your account are aware of these Terms and comply with them.

Electronic Communications

When you visit the Website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Intellectual Property

All content included on this Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of ThreadHeap or its content suppliers and protected by Australian and international copyright laws. The compilation of all content on this Website is the exclusive property of ThreadHeap and protected by Australian and international copyright laws. All software used on this Website is the property of ThreadHeap or its software suppliers and protected by Australian and international copyright laws. Other trademarks, service marks, graphics and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any ThreadHeap or third-party trademarks.

Your ThreadHeap Account and Site

If you use this Website, you are responsible for maintaining the confidentiality of your ThreadHeap account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. ThreadHeap reserves the right to refuse service, terminate accounts, remove or edit content in its sole discretion.


ThreadHeap reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. ThreadHeap may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.

Payment and Renewal - General Terms

Optional paid services are available on the Website (any such services, an 'Upgrade'). By selecting an Upgrade you agree to pay ThreadHeap the monthly or annual subscription fees indicated for that service. Payments will be charged on a pre-pay basis on the day you sign up for an Upgrade and will cover the use of that service for a monthly or annual subscription period as indicated. Upgrade fees are not refundable.

Payment and Renewal - Automatic Renewal

Unless you notify ThreadHeap before the end of the applicable subscription period that you want to cancel an Upgrade, your Upgrade subscription will automatically renew and you authorize us to collect the then-applicable annual or monthly subscription fee for such Upgrade (as well as any taxes) using any credit card or other payment mechanism we have on record for you. Upgrades can be canceled at any time in the Upgrades section of your site’s dashboard.

Payment and Renewal - Cancellation and Termination

You are solely responsible for properly canceling your account. All of your content will be immediately deleted from the Service upon cancellation. This information can not be recovered once your account is canceled. All service charges accrued up until the cancellation date must be paid in full. ThreadHeap, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other ThreadHeap service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all content in your Account. ThreadHeap reserves the right to refuse service to anyone for any reason at any time. All provisions of this Agreement which by their nature should survive cancellation or termination shall survive cancellation or termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

General Representation and Warranty

You represent and warrant that your use of the Website will be in strict accordance with the ThreadHeap Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside) and your use of the Website will not infringe or misappropriate the intellectual property rights of any third party.IndemnificationYou agree to indemnify and hold harmless ThreadHeap, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to your violation of this Agreement.

Rules of conduct

There are rules of conduct that you must follow when you use the Services. You must not:Use the Services in any way that violates any applicable federal, state, local, or international law or regulation;Infringe upon or violate ThreadHeap’s intellectual property rights or the intellectual property rights of others;“Harvest” (or collect) information from the Platform using an automated software tool or manually on a mass basis (unless we have given you separate written permission to do so);Use automated means to access the Platform, or gain unauthorized access to the Platform or to any account or computer system connected to the Platform;Obtain, or attempt to obtain, unauthorized access to areas of the Platform or our systems;“Flood” the Platform with requests or use the Services in any manner that could disable, overburden, damage, or impair the Platform;Circumvent or reverse engineer the Platform or its systems;Manipulate or forge identifiers in order to disguise the origin of any information posted on the Platform or otherwise provided to us or our employees; Impersonate or attempt to impersonate ThreadHeap, a ThreadHeap employee, another user, or any other person or entity;Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful;Spam, phish, pharm, pretext, spider, crawl, or scrape;Engage in any other conduct that interfere with anyone’s use or enjoyment of the Services, or which, as determined by us, may harm ThreadHeap or users of the Services or expose them to liability.


The Services provide a feature that allows you to record individual conversations and/or upload recorded conversations. The laws regarding the notice and notification requirements of such recorded conversations vary by location. It may be an offense in your jurisdiction to record other individuals without their prior written consent. It is your responsibility to follow applicable foreign, federal and local laws when using such feature, including informing the participants in your meetings that the discussion is being recorded. We do not condone the use of our Services for illegal purposes. You and others that you record are solely responsible for any content that becomes part of the Customer Data (as defined below). If you record through or upload to the Platform materials, recordings, videos, pictures, or files (“Customer Data”), you affirm, represent, and warrant that any processing of such Customer Data by ThreadHeap will not violate any applicable laws or regulations. The use of the Services is done at your own discretion and risk and with the agreement that you will be solely responsible for Customer Data and the consequences of recording, submitting and publishing Customer Data on or through the Services.